Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customer_service@i-bloom.com. Please note that returns will need to be sent to the following address: 5-32-7 SENDAGAYA SHIBUYA-KU TOKYO, JAPAN
If your return is accepted, we’ll contact you via e-mail instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customer_service@i-bloom.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer_service@i-bloom.com.
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Diner Collection
A special diner-themed collection! 🍔🍟🥤Enjoy the realistic grill marks and impressive size!
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アイスクリームコレクション
夏真っ盛り! iBLOOMもアイス🍨スクイーズを集めてみたよ!色々組み合わせてかざってもカワイイ💕
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日本の夏🍧コレクション
「日本」「夏」をテーマに集めたコレクション!今年のなつやすみは、アイス・かき氷を食べながら、ふわもちの『日本の&夏🍧スクイーズ』をチェックしちゃおう♪
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Movie『Despicable Me 4』release commemory collection!
We collected Minions' squishy items!
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Let's go out together! Special feature of items with ball chain
A collection of items with ball chains!Get the one you like, hang...
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MONSTERS・DINOSAURS COLLECTION
Unofficial!?Local characters of Harajuku“DEGORA” is here!!Monsters and Dinosaurs are collected here🦖👾
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Marmo the Marshmallow Bear Collection
Soft, white, and fluffy, just the real thing, the mysterious Marshmallow Bear's...
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Fruits Collection
Fruit-themed products, such as iBLOOM's flagship peaches and bananas, have been put together as...
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Character Sweets Collection
A collection of character sweets! Bloom characters that have become cute desserts!?...
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Heartwarming Animals Collection
A collection of soft & fluffy animals! These super adorable critters can...
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パン マルシェ vol.2
iBloom's new character, Ikkin-tencho, PRESENTS:The Bloom Bakery Special Collection!Let's use them to...
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Bread Fair Collection
A collection of iBloom bread squishies! You're sure to enjoy the true-to-life design...
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Korea & Favourite Colors Special Feature
With corn dogs, croffles, and Saengil cakes, we've made a collection of...